Privacy Policy- Ethical Choice Buyer Agents
Ethical Choice Buyer Agents is committed to providing quality services to you and this privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.ethicalchoicebuyeragents.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.
We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Anti-Money Laundering (AML) Compliance
To comply with updated government regulations and ensure the security of our platform, we are now required to collect additional information from you and verify your identity before you can fully access our services. This identity verification process is known as Know Your Customer (KYC).
New Information We Collect: In line with these regulatory changes, from July 1st 2026, we will require you to provide your full name, date of birth, current residential address, and a copy of a valid government-issued identification document (such as a driver’s license or passport and a utilities bill)
Why We Need It: We process this extra information solely to fulfill our strict legal obligations under Anti-Money Laundering (AML) and counter-terrorism financing laws, prevent fraud, and keep our platform secure.
How Your Data is Handled: This sensitive data is treated with the highest level of confidentiality. It is shared with trusted third-party identity verification providers or regulatory authorities only when strictly required by law, and it is stored securely for the exact duration mandated by statutory regulations.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
You consent to us releasing your personal information as required to provide the services to you.
In the conduct of carrying out the services we may release your personal information to the following parties:
- Vendors and Vendor’s agent of real estate;
- Your legal advisor and other parties legal advisors;
- Your financial institution and other financial institutions;
- Insurance brokers and providers;
- Our related companies;
- Am assignee or purchaser of our business.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Ethical Choice Buyer Agents will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time without notice to you.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Telephone: 0452 115 447