Last updated: 14 July 2026
Privacy Policy – Ethical Choice Buyer Agents
Ethical Choice Buyer Agents is committed to providing quality services to you and this Privacy Policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
1. Anti-Money Laundering (AML) & Identity Verification
If you are required to complete identity verification as part of our services, please also refer to our AML Privacy Notice, which explains how we collect, use and disclose personal information for AML/CTF compliance and identity verification purposes. This Privacy Policy should be read in conjunction with the AML Privacy Notice.
2. What is Personal Information and Why Do We Collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include names, residential or business addresses, email addresses, telephone numbers and other information reasonably required to provide our services. Where identity verification is required by law, additional personal information may be collected in accordance with our AML Privacy Notice.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, email, via our website www.ethicalchoicebuyeragents.com.au, from your website, from media and publications, from other publicly available sources, through our website, cookies and similar technologies, and from third parties.
We do not guarantee the privacy practices or content of third-party websites that may be linked from our website.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.
We may also use your Personal Information for secondary purposes closely related to the primary purpose where you would reasonably expect such use or disclosure.
You may unsubscribe from our marketing communications at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain why we are collecting the information and how we intend to use it.
3. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent.
- Where required or authorised by law.
4. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
5. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure.
- Where required or authorised by law.
You consent to us releasing your Personal Information as required to provide our services to you.
In carrying out our services we may disclose your Personal Information to:
- Vendors and vendors’ real estate agents.
- Your legal adviser and other parties’ legal advisers.
- Your financial institution and other financial institutions.
- Insurance brokers and providers.
- Our related companies.
- An assignee or purchaser of our business.
- Trusted technology providers and service providers who assist us in delivering our services and operating our business.
6. Overseas Disclosure of Personal Information
Some of our technology or service providers may store or process Personal Information outside Australia. Where this occurs, we take reasonable steps to ensure your Personal Information is handled in accordance with the Australian Privacy Principles.
7. Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure through appropriate physical, electronic and administrative safeguards.
We retain Personal Information for as long as required to provide our services and meet our legal and regulatory obligations. In many cases, client records are retained for a minimum of seven years.
8. Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Ethical Choice Buyer Agents will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
9. Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is accurate, complete and up to date. We will take reasonable steps to ensure the information we hold is current.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The latest version will always be available on our website.
11. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about this Privacy Policy, please contact us at:
Telephone: 0452 115 447